Master the key marketing challenges and see how you can develop meaningful connections with your customers. Principles of Marketing, global edition, 19th edition by Kotler and Armstrong shows you how to create vibrant, interactive communities of consumers in today's fast-changing, increasingly digital and social marketplace. Ideal for students who study marketing courses, this textbook offers a comprehensive overview of the fundamental principles of marketing within an innovative customer-value framework, providing you with the knowledge and resources to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. This latest edition has been revised and enhanced to reflect the major trends impacting contemporary marketing, packed with stories illustrating how companies are using new digital technologies to maximise customer engagement and shape brand conversations, experiences and communities. Key features include: Both traditional and fast-changing trending topics that give you a well-rounded knowledge of marketing concepts, technologies and practices. End-of-Chapter Reviews, Discussion Questions, and Critical-Thinking Exercises that allow you to practice what you have learned. A sample marketing plan showing you how to apply important marketing planning concepts. End-of-chapter Company Cases that facilitate discussion of current issues and application of marketing concepts to company situations. Also available with MyLab®Marketing MyLab is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLabMarketing personalises the learning experience and improves results for each student. If you would like to purchase both the physical text and MyLab®Marketing, search for: 9781292449272 Principles of Marketing, Global Edition, 19th edition plus MyLab®Marketing with Pearson eText. Package consists of: 9781292449364 Principles of Marketing, Global Edition, 19th edition 9781292449371 Principles of Marketing, Global Edition, 19th edition MyLab®Marketing 9781292449388 Principles of Marketing, Global Edition, 19th edition MyLab®Marketing with Pearson eText MyLab®Marketing is not included. Students, if MyLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN. MyLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content, which is especially relevant to students outside the United States.

For principles of marketing courses that require a comprehensive text. Learn how to create value through customer connections and engagement In a fast-changing, increasingly digital and social marketplace, it's more vital than ever for marketers to develop meaningful connections with their customers. Principles of Marketing helps students master today's key marketing challenge: to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. To help students understand how to create value and build customer relationships, Kotler and Armstrong present fundamental marketing information within an innovative customer-value framework. Thoroughly revised to reflect the major trends impacting contemporary marketing, the 18th Edition is packed with stories illustrating how companies use new digital technologies to maximise customer engagement and shape brand conversations, experiences, and communities.

Create market value through innovative customer connections and engagement Principles of Marketing, 8th European Edition, by Kotler et al. admirably covers a wide range of theoretical concepts and practical issues and accurately reflects the fast-moving pace of marketing in the modern world - examining traditional aspects of marketing and blending them with modern and future concepts. The authors of this European Edition present fundamental marketing information within an innovative customer-value framework, to help you understand how to create value and build customer relationships. In a fast-changing, increasingly digital and social marketplace, it is more vital than ever for marketers to develop meaningful connections with their customers. Principles of Marketing, 8th European Edition, helps you master today's key marketing challenge: to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. New to this edition Thoroughly revised to reflect the major trends impacting contemporary marketing, the 8th Edition is packed with examples illustrating how companies use new digital technologies to maximize customer engagement and shape brand conversations, experiences, and communities. New coverage and fresh examples throughout the text addressing the latest developments in customer engagement tools, practices and developments including real time research and customer co-creation product development Updated coverage of emergent online, mobile and social media technologies including real-time listening and social selling Improved learning design with chapter-opening stories, clear learning outcomes and explanatory author comments on major chapter sections New end-of-chapter case studies and video cases to apply learning to actual companies. Increased coverage of sustainable marketing and global marketing This is a key text for both undergraduate and postgraduate marketing programmes. Philip Kotler is S. C. Johnson & Son Distinguished Professor of International Marketing at the Kellogg Graduate School of Management, Northwestern University. Gary Armstrong is Crist W. Blackwell Distinguished Professor Emeritus of Undergraduate Education in the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. Lloyd C. Harris is Head of the Marketing Department and Professor of Marketing at Birmingham Business School, University of Birmingham. His research has been widely disseminated via a range of marketing, strategy, retailing and general management journals. Hongwei He is Professor of Marketing at Alliance Manchester Business School, University of Manchester, and as Associate Editor for Journal of Business Research. Pearson, the world's learning company.

Principles of Marketing, Scandinavian Edition is an ideal introductory text for undergraduate students and practitioners alike. This book, the third Scandinavian edition, is true to Kotler and Armstrong's classic conceptual framework, which has proved itself an exceptional introduction to marketing and has been used by millions of students all over the world. Principles of Marketing outlines and discusses concepts and ideas that help students and practitioners develop an effective marketing strategy for today's markets. Cases and examples are written to reflect current best practice with a focus on Scandinavian and European companies. The book describes and explains how these companies deal with challenges in domestic and international markets. Set within a Scandinavian context, the text is nonetheless global in scope and thus very relevant for modern marketers. This third edition has been thoroughly revised to reflect current marketing theory and practice with a particular focus on sustainability, digitization and changes in consumer behaviour.

The summer Olympic Games are renowned for producing the world's biggest single-city cultural event. While the Olympics and other sport mega-events have received growing levels of academic investigation from a variety of disciplinary approaches, relatively little is known about how such occasions are experienced directly by local host communities and publics. This ethnography examines the everyday policing of the London Borough of Newham in relation to the London 2012 Olympics. It explains how police defined, monitored, prioritized, contained and investigated 'Olympic-related' crime, and how 'Olympic-related' policing connected to the policing of Newham. The authors examine how the threat of terrorism impacted on the everyday policing of the 2012 Olympics, as well as the exaggeration of other threats to the Games - such as youth gangs - for political reasons. The book also explores local resistance to Olympic policing, and the legacy of the Games with regard to policing, local housing, demographics and social exclusion. Discussing the lessons that can be learned for the future staging of sporting mega-events, this book will appeal to scholars and students with interests in sport, policing, crime and criminology, mega-events, event management, urban studies, global studies and sociology.

What can the history of a nation's football reveal about that nation's wider political and socio-cultural identity? How can the study of local football culture help us to understand the powerful international forces at play within the modern game?

Based on long-term and detailed ethnographic research, this book uses Malta as a critical case study to explore the dynamics of contemporary football. Situated on the fringes of the EU, and with an appalling record in international competition, the Maltese are nevertheless fanatical about the game. This book examines Maltese football in the context of the island's unique politics, culture and national identity, shedding light upon both Maltese society and on broader processes, both local and global, within the international game. The book explores a range of key issues in contemporary football, such as:

the dynamics of international player migration

football corruption and ethics

the politics of sponsorship and TV deals

the global appeal of footballing "brands" such as Manchester United, Juventus and Bayern Munich.

This book is essential reading for students and researchers working in Sports Studies, Sociology of Sport, Football, Globalisation, Politics and Ethnic Studies.

What can the history of a nation's football reveal about that nation's wider political and socio-cultural identity? How can the study of local football culture help us to understand the powerful international forces at play within the modern game? Based on long-term and detailed ethnographic research, this book uses Malta as a critical case study to explore the dynamics of contemporary football. Situated on the fringes of the EU, and with an appalling record in international competition, the Maltese are nevertheless fanatical about the game. This book examines Maltese football in the context of the island's unique politics, culture and national identity, shedding light upon both Maltese society and on broader processes, both local and global, within the international game. The book explores a range of key issues in contemporary football, such as: the dynamics of international player migration; football corruption and ethics; the politics of sponsorship and TV deals; and the global appeal of footballing brands such as Manchester United, Juventus and Bayern Munich. This book is essential reading for students and researchers working in Sports Studies, Sociology of Sport, Football, Globalisation, Politics and Ethnic Studies.

The use of Closed-Circuit Television, or CCTV, has dramatically increased over the past decade, but its presence is often so subtle as to go unnoticed. Should we unthinkingly accept that increased surveillance is in the public's best interests, or does this mean that 'Big Brother' is finally watching us?
This book asks provocative questions about the rise of the maximum surveillance society. Is crime control the principal motivation behind increased surveillance or are the reasons more complex? Does surveillance violate peoples' right of privacy? Who gets surveilled and why? What are its implications for social control? Does surveillance actually reduce crime? What will developments in technology mean for the future of surveillance? What rights do individuals under surveillance have? How is the information gathered through CCTV used by the authorities?
Based on extensive fieldwork on automated surveillance in Britain over a two-year period, this book not only attempts to answer these vexing questions, but also provides a wealth of detailed information about the reasoning behind and effects of social control.

The use of Closed-Circuit Television, or CCTV, has dramatically increased over the past decade, but its presence is often so subtle as to go unnoticed. Should we unthinkingly accept that increased surveillance is in the public's best interests, or does this mean that 'Big Brother' is finally watching us?
This book asks provocative questions about the rise of the maximum surveillance society. Is crime control the principal motivation behind increased surveillance or are the reasons more complex? Does surveillance violate peoples' right of privacy? Who gets surveilled and why? What are its implications for social control? Does surveillance actually reduce crime? What will developments in technology mean for the future of surveillance? What rights do individuals under surveillance have? How is the information gathered through CCTV used by the authorities?
Based on extensive fieldwork on automated surveillance in Britain over a two-year period, this book not only attempts to answer these vexing questions, but also provides a wealth of detailed information about the reasoning behind and effects of social control.

Master the key marketing challenges and see how you can develop meaningful connections with your customers. Principles of Marketing, global edition, 19th edition by Kotler and Armstrong shows you how to create vibrant, interactive communities of consumers in today's fast-changing, increasingly digital and social marketplace. Ideal for students who study marketing courses, this textbook offers a comprehensive overview of the fundamental principles of marketing within an innovative customer-value framework, providing you with the knowledge and resources to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. This latest edition has been revised and enhanced to reflect the major trends impacting contemporary marketing, packed with stories illustrating how companies are using new digital technologies to maximise customer engagement and shape brand conversations, experiences and communities. Key features include: Both traditional and fast-changing trending topics that give you a well-rounded knowledge of marketing concepts, technologies and practices. End-of-Chapter Reviews, Discussion Questions, and Critical-Thinking Exercises that allow you to practice what you have learned. A sample marketing plan showing you how to apply important marketing planning concepts. End-of-chapter Company Cases that facilitate discussion of current issues and application of marketing concepts to company situations. Also available with MyLab®Marketing MyLab is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLabMarketing personalises the learning experience and improves results for each student. If you would like to purchase both the physical text and MyLab®Marketing, search for: 9781292449272 Principles of Marketing, Global Edition, 19th edition plus MyLab®Marketing with Pearson eText. Package consists of: 9781292449364 Principles of Marketing, Global Edition, 19th edition 9781292449371 Principles of Marketing, Global Edition, 19th edition MyLab®Marketing 9781292449388 Principles of Marketing, Global Edition, 19th edition MyLab®Marketing with Pearson eText MyLab®Marketing is not included. Students, if MyLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN. MyLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content, which is especially relevant to students outside the United States.

Marketing: An Introduction shows you how creating and capturing customer value drives effective marketing strategies. The text reflects major trends and shifting forces that impact marketing in this digital age of customer value, engagement and relationships. This in turn gives you a richer understanding of basic marketing concepts, strategies and practices. The 15th Edition features updated and deeply developed chapter-opening vignettes, Marketing at Work highlights, company cases and end-of-chapter exercises. With these, you'll get ample practice applying marketing concepts to real-world company scenarios.

The summer Olympic Games are renowned for producing the world's biggest single-city cultural event. While the Olympics and other sport mega-events have received growing levels of academic investigation from a variety of disciplinary approaches, relatively little is known about how such occasions are experienced directly by local host communities and publics. This ethnography examines the everyday policing of the London Borough of Newham in relation to the London 2012 Olympics. It explains how police defined, monitored, prioritized, contained and investigated 'Olympic-related' crime, and how 'Olympic-related' policing connected to the policing of Newham. The authors examine how the threat of terrorism impacted on the everyday policing of the 2012 Olympics, as well as the exaggeration of other threats to the Games - such as youth gangs - for political reasons. The book also explores local resistance to Olympic policing, and the legacy of the Games with regard to policing, local housing, demographics and social exclusion. Discussing the lessons that can be learned for the future staging of sporting mega-events, this book will appeal to scholars and students with interests in sport, policing, crime and criminology, mega-events, event management, urban studies, global studies and sociology.

A Social History of Sheffield Boxing combines urban ethnography and anthropology, sociological theory and place and life histories to explore the global phenomenon of boxing. Raising many issues pertinent to the social sciences, such as contestations around state regulation of violence, commerce and broadcasting, pedagogy and elite sport and how sport is delivered and narrated to the masses, the book studies the history of boxing in Sheffield and the sport's impact on the cultural, political and economic development of the city since the 18th century. Interweaving urban anthropology with sports studies and historical research the text expertly examines a variety of published sources, ranging from academic papers to biographies and from newspaper reports to case studies and contemporary interviews. In Volume I, Bell and Armstrong construct a vivid history of boxing and probe its cultural acceptance in the late 1800s, examining how its rise was inextricably intertwined with the industrial and social development of Sheffield. Although Sheffield was not a national player in prize-fighting's early days, throughout the mid-1800s, many parochial scores and wagers were settled by the use of fists. By the end of the century, boxing with gloves had become the norm, and Sheffield had a valid claim to be the chief provincial focus of this new passion-largely due to the exploits of George Corfield, Sheffield's first boxer of national repute. Corfield's deeds were later surpassed by three British champions: Gus Platts, Johnny Cuthbert and Henry Hall. Concluding with the dual themes of the decline of boxing in Sheffield and the city's changing social profile from the 1950s onwards, the volume ends with a meditation on the arrival of new migrants to the city and the processes that aided or frustrated their integration into UK life and sport.

A Social History of Sheffield Boxing combines urban ethnography and anthropology, sociological theory and place and life histories to explore the global phenomenon of boxing. Raising many issues pertinent to the social sciences, such as contestations around state regulation of violence, commerce and broadcasting, pedagogy and elite sport and how sport is delivered and narrated to the masses, the book studies the history of boxing in Sheffield and the sport's impact on the cultural, political and economic development of the city since the 18th century. Interweaving urban anthropology with sports studies and historical research the text expertly examines a variety of published sources, ranging from academic papers to biographies and from newspaper reports to case studies and contemporary interviews. In Volume I, Bell and Armstrong construct a vivid history of boxing and probe its cultural acceptance in the late 1800s, examining how its rise was inextricably intertwined with the industrial and social development of Sheffield. Although Sheffield was not a national player in prize-fighting's early days, throughout the mid-1800s, many parochial scores and wagers were settled by the use of fists. By the end of the century, boxing with gloves had become the norm, and Sheffield had a valid claim to be the chief provincial focus of this new passion-largely due to the exploits of George Corfield, Sheffield's first boxer of national repute. Corfield's deeds were later surpassed by three British champions: Gus Platts, Johnny Cuthbert and Henry Hall. Concluding with the dual themes of the decline of boxing in Sheffield and the city's changing social profile from the 1950s onwards, the volume ends with a meditation on the arrival of new migrants to the city and the processes that aided or frustrated their integration into UK life and sport.

A Social History of Sheffield Boxing combines urban ethnography and anthropology, sociological theory and place and life histories to explore the global phenomenon of boxing. Raising many issues pertinent to the social sciences, such as contestations around state regulation of violence, commerce and broadcasting, pedagogy and elite sport and how sport is delivered and narrated to the masses, the book studies the history of boxing in Sheffield and the sport's impact on the cultural, political and economic development of the city since the 18th century. Interweaving urban anthropology with sports studies and historical research the text expertly examines a variety of published sources, ranging from academic papers to biographies and from newspaper reports to case studies and contemporary interviews. In Volume II, Bell and Armstrong examine the revival of Sheffield boxing after the decline of the 1950s and 1960s outlined in Volume I. Instigated by two men from outside the city-Brendan Ingle and Herol Graham-this renaissance became known as the 'Ingle style,' which between 1995 and 2014 produced four world champions: Naseem Hamed, Johnny Nelson, Junior Witter and Kell Brook. These successes inspired others and raised Sheffield's profile as a boxing city, which in the 1990s and 2000s produced two more world champions in Paul 'Silky' Jones and Clinton Woods. In this second volume, Bell and Armstrong track the resurgence of boxing to the present day and consider how the game and its players have changed over time.

A Social History of Sheffield Boxing combines urban ethnography and anthropology, sociological theory and place and life histories to explore the global phenomenon of boxing. Raising many issues pertinent to the social sciences, such as contestations around state regulation of violence, commerce and broadcasting, pedagogy and elite sport and how sport is delivered and narrated to the masses, the book studies the history of boxing in Sheffield and the sport's impact on the cultural, political and economic development of the city since the 18th century. Interweaving urban anthropology with sports studies and historical research the text expertly examines a variety of published sources, ranging from academic papers to biographies and from newspaper reports to case studies and contemporary interviews. In Volume II, Bell and Armstrong examine the revival of Sheffield boxing after the decline of the 1950s and 1960s outlined in Volume I. Instigated by two men from outside the city-Brendan Ingle and Herol Graham-this renaissance became known as the 'Ingle style,' which between 1995 and 2014 produced four world champions: Naseem Hamed, Johnny Nelson, Junior Witter and Kell Brook. These successes inspired others and raised Sheffield's profile as a boxing city, which in the 1990s and 2000s produced two more world champions in Paul 'Silky' Jones and Clinton Woods. In this second volume, Bell and Armstrong track the resurgence of boxing to the present day and consider how the game and its players have changed over time.

This ethnographic study of a mixed-occupancy housing estate near the centre of London refocuses the scholarly conversation around social housing in the UK after the 1980 Housing Act. As well as examining the long-term consequences of 'Right to Buy,' such as shortages in local authority stock and neighbourhood gentrification, James Rosbrook-Thompson and Gary Armstrong investigate the changes wrought on the social fabric of the individual estate. Drawing on four years of ethnographic fieldwork, the authors explore the estate's social mix and, more specifically, the consequences of owner-occupiers, council tenants and private renters sharing a cramped inner-city neighbourhood. Mixed-Occupancy Housing in London: A Living Tapestry humanizes the academic discussion of class, race, and gender in social housing through the occupants' tales of getting by, getting along and getting out.

This ethnographic study of a mixed-occupancy housing estate near the centre of London refocuses the scholarly conversation around social housing in the UK after the 1980 Housing Act. As well as examining the long-term consequences of 'Right to Buy,' such as shortages in local authority stock and neighbourhood gentrification, James Rosbrook-Thompson and Gary Armstrong investigate the changes wrought on the social fabric of the individual estate. Drawing on four years of ethnographic fieldwork, the authors explore the estate's social mix and, more specifically, the consequences of owner-occupiers, council tenants and private renters sharing a cramped inner-city neighbourhood. Mixed-Occupancy Housing in London: A Living Tapestry humanizes the academic discussion of class, race, and gender in social housing through the occupants' tales of getting by, getting along and getting out.

R.H. Tawney is an iconic thinker in British left-wing circles, whose writings during the early-mid 20th century helped to forge the direction of democratic socialist thinking and Labour Party policies. This book provides a fresh and accessible guide to the ideas of Tawney for new readers and to set straight the record of what Tawney's political thought really is, warts and all, in place of the rather over-simplified picture painted by the major commentators. It shows how Tawney's ideas changed over nearly 40 years of writing, as his own life experiences and the traumatic events of the two World Wars and their aftermaths drew him to a more secular and practical interpretation of politics. The book renders a service to scholarship, being based on original research, including examination of the Tawney Archive at the LSE, and makes use of unpublished works of Tawney. Tim Gray is Senior Research Investigator and Emeritus Professor of Political Thought at Newcastle University. Gary Armstrong received his PhD at Newcastle University for work on the Political Thought of R.H. Tawney.

This ground breaking collection provides the first detailed social analysis of football within Africa. The book features case-study essays that draw heavily on detailed fieldwork to examine the distinctive football cultures that have grown up in African communities. The book should be compulsory reading, for social scientists in sport studies and African studies, and for informed football followers everywhere.

This book examines how groups of young male fans come to be defined and identified as football 'hooligans and challenges the assumption that violence is wholly central to the match-day experience for these supporters. Rather, the creation of identity is at the root of hooliganism, with all the cultural values and rituals, codes of honour and shame, and communal patterns of behaviour and consumption that accompany it. The author locates hooliganism historically within the milieu of an industrial working class culture and examines ideas of performance and ritual encompassed in idealized masculinity. The book is based on a decades in-depth study of the 'Blades, a group of football fans supporting Sheffield United, who are notorious for their hooliganism. It contributes to the debate on football hooliganism by challenging many traditionally-held notions of hooliganism and by providing the first anthropological study of football violence. The book also debunks the myth that violence between football fans is organized by 'generals operating within hierarchically structured groups. Falsehoods such as this, it is argued, are advanced to augment the powers of the police and media in redefining and controlling particular groups of individuals whose behaviour does not fit easily within increasingly constrictive codes of social conduct. This book represents essential reading not only for undergraduates of social anthropology, sociology and criminology but also for the general reader with an interest in football culture.

The quickest entry-point into most local cultures anywhere on earth is to be found in talking football. Historically, football is one of the great cultural institutions, and, like education and the mass media, has played a key role in shaping and cementing senses of national identity throughout the world. However, the nature of intra-nation hostility, which may be based in football or which may use the game as an arena for antagonisms, has yet to be analyzed. Football today is more global than ever before. Teams, clubs and regions increasingly establish cultural identities through rivalries and opposition. Such rivalries invariably have deep historical antecedents enforced by prejudice, myth or religious conflicts, economic inequalities, or, perhaps most profound, class and ethnic divisions.
Issues of disorder and violence are routine by-products of the game the world over, and aggression, or the threat of it, characterizes many matches both minor and major. In short, football at all levels can become a site for symbolizing and expressing a variety of tensions. This timely volume fills a gap in the current literature on sport as the most extensive and incisive collection yet published on issues relating to football around the world. It uncovers and investigates the conflicts apparent in football rivalry by gathering together a series of in-depth case studies that span the football world.

The quickest entry-point into most local cultures anywhere on earth is to be found in talking football. Historically, football is one of the great cultural institutions, and, like education and the mass media, has played a key role in shaping and cementing senses of national identity throughout the world. However, the nature of intra-nation hostility, which may be based in football or which may use the game as an arena for antagonisms, has yet to be analyzed. Football today is more global than ever before. Teams, clubs and regions increasingly establish cultural identities through rivalries and opposition. Such rivalries invariably have deep historical antecedents enforced by prejudice, myth or religious conflicts, economic inequalities, or, perhaps most profound, class and ethnic divisions.
Issues of disorder and violence are routine by-products of the game the world over, and aggression, or the threat of it, characterizes many matches both minor and major. In short, football at all levels can become a site for symbolizing and expressing a variety of tensions. This timely volume fills a gap in the current literature on sport as the most extensive and incisive collection yet published on issues relating to football around the world. It uncovers and investigates the conflicts apparent in football rivalry by gathering together a series of in-depth case studies that span the football world.